Every day we deal with customer service in one way or another. We are either on the receiving end or the giving end. I want to talk about the receiving end. And, I'm wondering what has happened to customer service in many places. I recently went to a very nice restaurant, sat at the bar, ordered a drink and visited with friends. Now, if you're sitting at the bar I would expect the bartender/waiter to ask you if you want a refill, water or maybe a menu. But, on this particular occasion I had to ask for those things and I felt like I was "bothering" the server. That's not how you're suppose to feel. I'm not sure what some of these people are doing working in a field where customer service is their number one priority. Then, on the other hand, I can pull into my local Sonic and order a drink during "Happy Hour" and receive the best customer service available. The girls are friendly, seem happy to be at their jobs and make you want to come back. I think that's what customer service is all about. Making the customer feel like you appreciate their business or simply appreciate that they stopped by even if they didn't purchase anything at that time. They will remember how they were treated and that will ensure that they return and hopefully purchase something next time. In your business...how do you think your customer service is rated...just something to think about.
Remember that the NTPDA is YOUR Association for used, rebuilt and new agricultural and industrial repair parts
Until next time...
